FAQ
Shipment
Your order will be shipped with the utmost care by the next working day at the latest.
The shipping time is usually:
Luxembourg: 1-2 working days
Europe: 3-5 working days
Processing my order.
Orders are only processed on working days.
Monday to Friday
How do I light my candle correctly?
- When lighting the candle for the first time, let it burn until the surface becomes liquid.
- Maximum 1 hour, then let cool
- When lighting for the second time or later, max. 4 hours each time (safety note)
As a tip:
Before lighting the candle for the second time and each time thereafter, trim the candle wick by a few millimeters for a long-lasting and smoke-free experience.
burning time
The stated burning time is an approximate indication.
The item I want is sold out, when will it be available again?
The candles are made by hand for hours and with great attention to detail. This means that each candle is unique. We are trying very hard to replenish our stock as quickly as possible.
Sustainable raw materials
We source our wax exclusively from sustainable sources. We buy from carefully selected small businesses to support them.
Are the candles made of 100% wax?
Our candles as well as all decorations and ornaments are always made of 100% wax.